Privacy Policy

1. About this Privacy Policy

Ozluxe96 Casino respects the privacy of players in Australia and aims to handle personal information responsibly. This policy describes the general types of information an online casino site may collect, the reasons it may be used, how it may be shared, and the choices available to you. It applies to information collected through the website, account functions, customer support channels and related services.

By using the website or creating an account, you should read this policy together with any other notices presented during registration, verification, payments or account use. Those notices may provide additional information about a particular activity. If you do not agree with the way information is handled as described here, you should consider whether to continue using the website.

This policy is intended to provide clear, general information. The information collected in a particular situation can depend on the services you use, the details you provide, your device and the legal requirements that apply to the operation of an online gambling service.

2. Information we collect and why

The information handled by a casino website generally comes from information you provide, information created through your use of an account, and technical information collected when you browse the site. We only seek to use information for legitimate operational, security, support and legal purposes.

Account and contact details

When you register or use an account, information may include your name, date of birth, residential details, email address, telephone details, login information, account preferences and records of communications. This information can be used to create and manage your account, confirm your identity, provide account notices, respond to enquiries, process requests and maintain accurate player records.

Identity and verification information

To meet verification and responsible operation requirements, you may be asked to provide identity documents or other information that helps confirm your identity, age, location or account details. This may include copies of verification documents and information obtained during checks. Verification information may be used to prevent impersonation, account misuse, fraud, money laundering and other unlawful or prohibited activity.

Payment and transaction records

The site may handle information relating to deposits, withdrawals, wagers, gaming activity, payment methods, transaction amounts, transaction status and account balances. Payment details may be processed with specialist payment or financial service providers. Transaction records help operate account services, resolve payment questions, identify unusual activity, prevent fraud, keep financial records and meet legal or compliance obligations.

Device, usage and cookie data

When you access the website, technical information may be recorded, such as your IP address, browser type, operating system, device identifiers, language settings, pages visited, approximate location, access times and information about how you interact with the site. This data can help keep the website secure, remember preferences, understand performance, troubleshoot faults, improve usability and monitor unusual activity.

Support and other information

If you contact support or otherwise communicate with the site, records may include the content of your request, identity checks, account information, attachments and the response provided. These records help investigate issues, provide consistent support, protect account security and maintain a history of important account-related communications.

• Running, maintaining and improving the website and account services.
• Processing account activity, payments and requested transactions.
• Completing identity verification, security and anti-fraud checks.
• Providing customer support and responding to account enquiries.
• Sending service messages, security alerts and other important account notices.
• Understanding site performance, preventing technical abuse and improving the player experience.
• Meeting legal, regulatory, tax, financial crime prevention and record-keeping obligations that apply to the service.

3. Cookies, sharing, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies stored on your device when you visit a website. They may be used to keep you signed in, remember choices, support essential account functions, help protect sessions, measure website performance and understand how visitors use the site. Some cookies may be placed or read by service providers that help operate website features, analytics or security tools.

You can manage or restrict cookies through your browser settings. Depending on your browser and the type of cookie, you may be able to delete existing cookies, block future cookies or receive a notification before a cookie is stored. Disabling certain cookies may affect the availability or performance of account features and other parts of the website.

When information may be shared

Personal information may be shared where this is reasonably necessary to provide the service or protect players and the site. This may include sharing relevant information with payment providers, identity and verification services, fraud prevention providers, technology and hosting providers, customer support tools, security services, professional advisers and other service providers acting on operational instructions.

Information may also be disclosed where required or permitted by law, to respond to a valid legal process, to protect rights and safety, to investigate suspected fraud or unlawful activity, or in connection with a business change. Service providers may process information in locations outside Australia. Where information is handled by another organisation, reasonable steps should be taken to require appropriate protection and use for the relevant purpose.

Security measures

Reasonable administrative, technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security procedures, monitoring, encryption where appropriate and staff or provider processes designed to protect information. No website, online transmission or storage system can be guaranteed to be completely secure, so you should also protect your login details and avoid sharing passwords or security codes.

Retention of information

Information is generally kept only for as long as it is needed for the purposes described in this policy, for account administration, dispute handling, security, business records or other legitimate purposes. Some records must be kept for a period required by law even after an account is closed. This can include identity, payment, transaction, communication, security and account history records. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

4. Your privacy rights and how to contact us

You may have rights concerning the personal information held about you. These rights can be subject to identity checks, legal exceptions, security requirements and the need to retain particular records. We may ask for information to confirm that a request has been made by the relevant account holder before taking action.

Making a privacy request

For privacy questions or data requests, contact support@ozluxe96casino.click. In your message, explain what you are requesting and provide enough information for the relevant account or records to be identified. Do not send payment passwords, security codes or other unnecessary sensitive information by email.

• Access: ask for confirmation of whether personal information about you is held and request access to relevant information, subject to applicable restrictions.
• Correction: ask for inaccurate, incomplete or outdated account information to be corrected or updated.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Some information cannot be deleted immediately because it must be retained for legal, security, fraud prevention, dispute or record-keeping reasons.
• Marketing consent: withdraw consent to receiving marketing communications at any time by contacting support@ozluxe96casino.click. You may also use an unsubscribe option included in a marketing message where one is provided. Withdrawing marketing consent does not affect essential service, security or account communications.

A request may be handled within a reasonable period, taking into account its complexity, the information involved and any checks required to protect account security. If a request cannot be completed in full, the reason may be explained where permitted. You can also contact support@ozluxe96casino.click if you believe information has been used incorrectly, if you have a privacy concern or if you need help updating your communication preferences.

Policy updates

This Privacy Policy may be updated when services, technology, business practices or legal requirements change. The latest version published on the website will apply from its stated date or, where no date is shown, from the time it is made available. You should review this page from time to time so you remain informed about how information is handled.